Ongoing & Managed Services
Tier-1/2 support and enablement for Cowork and Claude Code, from an Anthropic Claude partner: a named channel with response-time commitments, patterns for your stack, and clinics that unstick builders.
Scope this with usA dedicated Slack or Teams channel with agreed response times, staffed by engineers who build with Claude Code daily — not a ticket queue.
Working examples in your languages and repos — agent setups, CLAUDE.md files, MCP configs — updated as your stack and the models change.
Regular sessions built around what your builders actually hit, turning the questions everyone asks into things nobody asks twice.
When a question is genuinely a model or platform issue rather than a usage one, we own the escalation to resolution instead of bouncing it back to you. As an Anthropic Claude partner, we know where the line is and who to reach across it.
A short audit of who uses what, where your builders are strong, and where they stall.
Tier-1/2 questions answered in the channel; escalations owned to resolution, not bounced back to you.
Clinic themes and new patterns come straight from the ticket log — support that shrinks its own queue.
Yes — a named support channel with response-time commitments, working patterns for your stack, and clinics built from your actual ticket log turn stuck users into power users.
IT can reset a password; it can't explain why the model ignored your CLAUDE.md. This is model-specific enablement, staffed by people who build with Claude Code daily.
Tier-1/2 is the day-to-day: why the model ignored your CLAUDE.md, how to structure an agent, which MCP config to use, why a build stalled. Genuine platform faults or account issues we escalate on your behalf and track to resolution. The channel is staffed by engineers who build with Claude Code daily, so most questions never need to leave it.